Shipping & Returns
We take care to ensure your order arrives in excellent condition. As a natural product, our tallow balms are sensitive to temperature and transit conditions. Please review the following information before placing your order.
Processing & Dispatch Times
Orders are generally packed and sent within 1–3 business days of purchase. We use Australia Post for delivery and package your order with care and attention.
Delivery Timeframes
Delivery estimates (subject to location and courier conditions):
- Standard Shipping: 3–10 business days after dispatch
- Express Shipping: 2–5 business days after dispatch
Tracking Your Order
A tracking link will be emailed to you once your order has been dispatched. If you don't see it in your inbox, please check your spam folder or contact us at livingarmourorganics@gmail.com.
Warm Weather Considerations
Due to the natural formulation of our balms, we may occasionally delay dispatch on extremely hot days to reduce the risk of softening or melting in transit. In this case you will be contacted via email & given the opportunity to proceed with shipping against our recommendation.
Personal details
Please double-check your shipping address at checkout. We are not liable for delays or losses due to incorrect details or unattended deliveries. If an item is returned to us, re-shipping charges may apply.
Returns & Refunds
We want you to love your purchase from Living Armour Organics, but we understand that sometimes things don’t go as planned. As our products are handmade in small batches using natural ingredients, we are unable to accept returns for change of mind or skin sensitivity. If your order arrives damaged, or if you receive the wrong item, please contact us at livingarmourorganics@gmail.com within 7 days of receiving your parcel. We’ll happily arrange a replacement or refund.
To help us resolve the issue quickly, please include:
- Your order number
- A clear photo of the item and packaging
- A brief description of the issue
Thank you for your understanding and support of small-batch, handmade skincare.
Please note that slight variations in texture or appearance can occur during transit due to temperature changes. These do not affect the safety or effectiveness of the product.